Shipping & Returns Policy
1. Shipping
We deliver across South Africa using trusted courier partners.
Standard delivery times are 2–5 working days for major centres and 5–7 working days for outlying areas, subject to stock availability.
Delivery fees are calculated at checkout and are non-refundable unless the return is due to our error.
Once your order is dispatched, you will receive a tracking number via email or SMS.
2. Returns
You may return unopened and unused products within 7 days of receipt for a replacement, exchange, or store credit, provided they are in their original packaging and condition.
Perishable goods (e.g., spices, sauces, food items) cannot be returned once opened, in line with the CPA.
To initiate a return, please email us at info@thebbqblondie.com with your order number and reason for return.
Customers are responsible for return courier fees unless the return is due to a defective or incorrect product supplied.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. We will arrange collection and replacement at our cost.